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Theory and Research in Service Management

Course info

Course code: 
Business Administration
Any / unplanned
7,5 hp
Person responsible: 
Bo Edvardsson
Contact email: 
Registration email: 


Course plan: 


Theory and Research in Service Management, 7,5 ECTS

Theme: “Service System Transformation”

Course leaders: Prof. Bo Edvardsson and Dr. Kaisa Koskela-Huotari
Course coordinator: Britt-Marie Shandrew

Course aim and approach
The course aims to give doctoral students, working with service research and related fields, an overview of the evolution and most recent development within the field. More specifically, the course content highlights the recent “systems turn” in service research and focuses on a theme of “Service System Transformation”. From the course, doctoral students will gain an understanding of the theoretical foundations, key perspectives and emerging concepts within the field of service research and service management in particular.

More specifically the following topics will be discussed in-depth during the course:

1.     The theoretical foundations and evolution of service research toward a systems turn

2.     Perspectives on change and transformation in service systems

3.     Systemic approaches to service innovation and design

4.     Service systems, technology and platformization

5.     Service perspective on sustainability – environmental and social responsibility

Active and contributing participation is required from the doctoral students during the lectures and seminars. The pedagogical philosophy of the course is designed to support the attending doctoral students in formulating research problems and conducting their own research. The method resembles problem-based learning in that the students are responsible for reading and analyzing the assigned literature in-depth before the lectures to be able to discuss and problematize the literature during the course. The reading material will be provided to the participants well in advance and must be read before the lectures and seminars.

The course will include teaching faculty from CTF, Service Research Center as well as several visiting guest lectures.

Schedule and venue

1. Lecture and seminar week: December 9-13, 2019

All lectures and seminars will be held at CTF, Service Research Center at Karlstad University (no remote participation). Some of the sessions will be open lectures and some of them closed discussion seminars only available for the participating doctoral students.

2. Course paper presentations: February 25-26, 2020.

Presentations will be held at CTF, Service Research Center at Karlstad University (remote participation can be made available).  

More detailed program with a list of the reading materials will be provided to the participants by mid-October, 2019.

Applying for the course

The course is targeted for doctoral students in Business Administration and related disciplines. The maximum number of participants is 20. If more apply, the selection is based on the course’s relevance to the applicants’ doctoral thesis topic and their previous studies. All interested are encouraged to submit an application to Britt-Marie Shandrew ( via email.

The application should include:

- Contact information (name, university, address, e-mail),

- Information on the current phase of the studies (incl. the number of earned credit units).

- A short summary of the PhD research that indicates the area in which the research is conducted, and the key issues that are examined in more detail

- A motivation for taking part in the course

The submission deadline for applications: Friday, September 27, 2019

Information about how Karlstad University processes personal data is available here

Information om hur Karlstads universitet behandlar personuppgifter finns tillgängligt här


Bo Edvardsson,
Kaisa Koskela-Huotari,



Admission rules

Each syllabus states target group and eligibility, which should be based on the prerequisites necessary to understand and process the content of the course. Syllabi and scheduled course meetings are posted on the course portal web page for the doctoral level, which is also open to the public. 

Doctoral students who wish to take a course should sign up according to instructions on the course portal.  

Admitted students must meet the requirements stated in the syllabus. If there are more prospective students than the teaching capacity allows, priority is given to students as follows: 

  1. If the course is not included in the obligation stated in item 2 below, admission is primarily granted to eligible students at the department offering the course. If the course is offered jointly by several departments at Karlstad university, priority is given, as agreed, by the departments concerned. If the course is commissioned by the Faculty, all students at the Faculty belong to the prioritised group. In the case of cross-faculty courses, all students at Karlstad University belong to the prioritised group. If order of admission must be made in the prioritised group, the student who first signed up according to the requirement above, is given priority. 
  2. If the course is part of a commitment to a national or international graduate school, network or equivalent, priority is given to their participants.  
  3. If there is an agreement on exchange with a subject, department or faculty at another HEI, eligible students from such institutions have second priority 
  4. Other eligible students at Karlstad University have third priority. 
  5. Other eligible students at other HEIs have fourth priority. 

The appointed course convener decides on admission of students to a doctor level course in accordance with the order of priority stated above.  

Upon completion of the course, the course convener issues a course certificate with a proposed grade to the students.  


I kursplan anges målgrupp och behörighet. Behörighet ska utgå från de förkunskaper som behövs för att tillgodogöra sig kursens innehåll.

Kursplaner och planerade kurstillfällen görs tillgängliga på en webbsida: kurstorg för forskarnivå, som även görs tillgänglig externt.

Forskarstuderande som önskar följa en kurs ska anmäla detta enligt anvisning på kurstorget.

Studerande som ges tillträde ska uppfylla de behörighetskrav som anges i kursplanen. Om fler önskar följa kursen än vad undervisningskapaciteten tillåter görs prioritering enligt nedan.

  1. Om inte kursen ingår i ett åtagande enligt punkt 2 nedan ges tillträde i första hand till behöriga studerande vid den institution som anordnar kursen. I det fall kursen anordnas gemensamt av flera institutioner vid Karlstads universitet ges tillträde i första hand på det sätt som berörda institutioner kommit överens om. I det fall kursen är beställd av fakultet ingår alla studerande vid fakulteten i den grupp som ges tillträde i första hand. För kurser som anordnas gemensamt av fakulteterna gäller det alla studerande vid Karlstads universitet. Om prioritering behöver göras inom den grupp som ges tillträde i första hand ges den som först anmält sig enligt ovan företräde.
  2. Om anordnade av en kurs ingår i ett åtagande gentemot nationell eller internationell forskarskola, nätverk eller motsvarande ges dock deltagare därifrån tillträde i första hand.
  3. I det fall det finns överenskommelse om utbyte med ämne, institution eller fakultet vid annat lärosäte ges behöriga studerande därifrån tillträde i andra hand.
  4. I tredje hand ges tillträde till övriga behöriga studerande vid Karlstads universitet.
  5. I fjärde hand ges tillträde till övriga behöriga studerande vid andra lärosäten.

Den som institutionen utsett som kursansvarig beslutar om vilka som får delta i en kurs på forskarnivå, i enlighet med prioritetsordningen ovan. 

Efter genomförd kurs och prov lämnar kursansvarig ett intyg med förslag på betyg till kursdeltagarna.